I agree. I am an RN who mainly works with the demented dying and occasional psychotic patient and kindness always works better than anything. I remember distinctly a demented old man I cared for on night shift and he would bite slap everything because the other nurses used aggression/orders rather than kindness with him I was scared going in there as I was 30 weeks pregnant at the time. My smile was all he needed to calm down he then rested his hand on my belly while I gave him his meds to calm him down for the night no biting or abuse just calmness because he knew I was kind xxx

Kindness is not always rewarded but it goes a long way